The Call-Takers Training is provided to staff and volunteers of animal shelters to better serve wildlife, the staff of the shelter, and the community in which the shelter operates.  The call-taker is trained to ask the caller a series of questions about a wildlife situation, to educate the caller about a specie's natural history and habits, and to engage the caller in taking an active role in observing and helping the animal stay in the wild.  Techniques such as humane eviction from a dwelling, and reconstructing a bird's nest, are given over the telephone to callers willing to cooperate, thereby saving the resources of the shelter, enlightening the public, and keeping wild families together.

The Call-taker's training program lasts 4.5 hours and includes a training manual, interactive exercises and developmental/behavioral charts on various mammal species.